Support

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Contact your local distributor or Xentec for Vox Studio technical support, upgrades and sales information. The support rules are simple:

·	Technical support is provided to you by the company who sold you Vox Studio
·	Technical support is provided to the legitimate owner of a valid registered license

Xentec nv-sa
De Helftwinning 2
3070 Kortenberg
Belgium.
Tel.: +32 2 757-0666
Fax: +32 2 757-0777
E-mail: s u p p o r t @ x e n t e c . b e
Web: http://www.xentec.be


If you have problems using Vox Studio please start by looking for a possible solution to your problem in the on-disk manual or visit our web site at http://www.xentec.be . Try to run Vox Studio when absolutely no other programs are running. Make sure you use the correct file format. If this fails, contact your local distributor or Xentec for support (our address is shown above). We will be happy to be of service. As a licensed customer you will get our undivided attention, and we will do our best to help you. May we remind you, however, that a valid license ID is required for support and that you need to be the owner of the license? Support is given promptly by e-mail or fax. When you contact us, kindly have the following information ready:

·	Your license ID number and Vox Studio version number
·	A complete and detailed description of the problem
·	A written description of the command sequence that consistently produces your problem
·	Windows version number and release number
·	Complete PC description: CPU, clock speed, memory size, hard disk size, free space on all disk partitions, location of temporary directory, free space in temporary directory
·	List of other programs active while you run Vox Studio
·	Sound card type, if used, and sound driver selected in the Vox Studio tools menu.
·	If applicable, have a sample sound file or script file ready.